The Departmental Program Review process empowers departments within the Division of Student Life to critically evaluate their work and its effect on the UI student experience through a lens of continuous improvement. The review process is an opportunity for departments to take a comprehensive and critical look at the unit, clearly evaluate strengths and weaknesses, and outline a plan for future action. The review for the Division of Student Life central service units (Human Resources, Business/Finance, Information Technology, and Student Life Communications) focused on two central questions:

  • “What staffing levels, processes, and resources are necessary to enable the unit to adequately support the fulfillment of the Division’s mission and strategic plan?”
  • “Are current staffing levels, processes, and resources supportive of central services staff member satisfaction, engagement, and well-being?”

 

Recommendation: Develop marketing campaign

Develop ongoing marketing campaign to promote services provided by Division of Student Life (DSL) and Extended Technical Support (ETS) IT staff.

Critical tasks

  • Remind DSL staff of services offered by DSL/ETS IT.
  • Remind DSL staff how to request various services from DSL/ETS IT staff.
  • Identify and promote developed web applications with broader campus use.
  • Identify and promote vended systems with broader campus use.
  • Host portfolio of custom solutions developed by DSL IT staff for potential customers to reference.
  • Remind DSL staff of specialized services and support offered by DSL/ETS IT.
  • Query DSL staff to determine sentiment around existing DSL systems and services like StarRez, TreeRing, TMA, etc.

Success measures and updates

  • DSL staff know who to contact when requesting technical assistance or an offered service. 
  • DSL staff know how to request IT support, computer hardware, custom applications, etc.
  • DSL staff are aware of software in use across campus that may align with their departmental needs.
  • DSL staff are aware of software in use across campus that may align with their departmental needs.
  • Public facing site exists that DSL and ETS IT staff can reference when promoting the services of the Custom Solutions and Integrations team.
  • DSL staff are aware of specialized service support they can request from ETS/DSL IT staff.

  • DSL staff have responded to inquiry and shared thoughts on systems they actively use.

     

Recommendation: Inventory software and hardware

Inventory software and hardware used within the Division of Student Life.

Critical tasks

  • Inventory developed web applications in DSL.
  • Inventory vended systems in DSL. 
  • Identify owners of shared devices (labs, Swipe kiosks, front desks, etc.).

Success measures and updates

  • Complete inventory of web applications developed by DSL IT staff is maintained in the DSL SharePoint site.
  • Complete inventory of vended systems utilized by DSL is maintained in the DSL SharePoint site.

  • Owners of shared devices are listed in Cherwell under the "Primary Contact" field to be referenced during refresh cycles.

     

Recommendation: Clarify refresh lifecycle

Clarify the software and hardware refresh lifecycle in the Division of Student Life.

Critical tasks

  • Remind DSL staff of expectations and plans around hardware refreshes.
  • Create inventory report for DSL leadership to utilize when planning for annual hardware refresh.

Success measures and updates

  • Staff adhere to organizational guidelines around annual hardware refresh process.
  • Live reporting available for DSL staff to see the status (user, model, age, etc.) of active devices in their units.